FAQs
Are your gins vegan?
Yes! With the exception of our Australian Christmas Gin, every other gin in our range is vegan. This is made with Christmas puddings that use suet, which a common ingredient in traditional pudding recipes.
Are your gins gluten free?
Yes! Our Rare Dry Gin is certified gluten free. While the rest of our range is not certified so, they are in fact gluten free. While we haven’t had our Christmas Gin certified gluten free, we do believe the gluten in the pudding doesn’t translate through the distillation process and have many gluten free friends merrily enjoy without any problems.
Are your gins nut free?
Our Modern Australian Gin and Olive Leaf Gin both include macadamia nuts in the distillation process. Both gins have been tested and no nuts are detected in the final product, but we recommend checking with your doctor first! There are also nuts in the Christmas puddings which are part of the distillation. We don’t believe this translates through the distillation process but haven’t had this tested to confirm.
What is the lifespan of your gins?
Our gins can stay open indefinitely!
Our Bloody Shiraz Gin is made using zero synthetic colours or flavourings, so it will develop over time but it never goes bad. If you enjoy it fresh, bright and fruity, enjoy it within 3- 6 months of opening and store it in the fridge. If you want to see how it changes, let it age in the sealed bottle. You’ll notice the bright purple colour fade, a little sediment drop to the bottom of the bottle, and the flavours will develop a more ‘porty’, fortified wine character.
Do you make a sanitiser?
We did have a liquid sanitiser available on our website in March and April 2020, however our 'Head, Tails & Clean Hands' sanitiser is now only available from our Distillery Door in Healesville. Call us on 1800 FPG GIN for more information.
How do I place my order?
Choose the products you would like to purchase from our online store, proceed to your online cart and select checkout to process your payment. Once this payment is processed you will receive an order confirmation via email.
Which payment methods do you accept?
We accept VISA, Mastercard and AMEX.
Do you sell gift vouchers?
Yes we do! Please go to theGift Voucherpage to purchase. Once payment is confirmed, a digital voucher will be sent to the recipient by email. They will then be able to use the voucher code to buy any of our products online, in-store at our Yarra Valley and Sydney locations, or call us to redeem for any ticketed events with availability. Gift vouchers are valid for 3 years from purchase, and are not refundable.
Can I book a masterclass with a voucher?
Yes, you can. Please send us anemailor call us on 1800 FPG GIN to arrange redemption of a voucher for a ticketed event or masterclass.
Where is my order?
We aim to dispatch orders within a few days of payment. Typically orders with Express shipping will dispatch within 1-3 days, and orders with Standard shipping will dispatch in no more than 5 days.
During new releases, orders can take more than 5 business days to process and dispatch due to a high volume of orders. Thank you, as always, for your support and your patience.
Once we have dispatched your parcel you will be emailed a tracking number that you can use to access Australia Post's tracking system. There you can see where your order is now, and when it is due to arrive.
I can't log in to my account, what's the problem?
If you have any issues logging in on our Checkout page, please head to the 'Account' link in the top right of the online store and log in on the 'Sign in' page there. If you had an account on our 'old site' your details have been transferred across but due to privacy laws we could not copy over passwords. So you will need toreset your passwordthe first time you log on to the new website.
How do I cancel/change my order?
You can cancel your order via email at [email protected] if it has not yet been despatched. Unfortunately, we cannot amend/change an existing order. If you forgot to add an item to your cart you’ll have to create a new order, but please contact us first.
Can I return my order for a refund?
Should you make an error when ordering online, Four Pillars will refund your item up to 30 days from the date of purchase. The returned item must be unopened and in its original saleable condition. Please email us at[email protected].
You are responsible for the additional postage charges.
When your return is received, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then we will process your refund back on the card you paid with. Refund may take up to 2 business days.
What does a 'Pre-order' mean?
If you order a product on pre-order this means we’re putting the finishing touches on the gin in the distillery. In that case, we’ll hold your entire order aside until the pre-order product is ready to despatch.
GENERAL ENQUIRIES
HEALESVILLE DISTILLERY ENQUIRIES
SYDNEY LABORATORY ENQUIRIES
AUSTRALIAN TRADE ENQUIRIES
NEW ZEALAND TRADE ENQUIRIES
USA & CANADA ENQUIRIES
Jen Bailey
Head of International Trade Marketing & Engagement
EU, UK & AFRICAN ENQUIRIES
ASIA ENQUIRIES
GTR ENQUIRIES
How long will my order take to arrive?
Once we have dispatched your parcel you will be emailed a tracking number that you can use to access Australia Post's tracking system There you can see where your order is now, and when it is due to arrive.
If your order has not arrived by Australia Post's predicted delivery date or if there have been no tracking movements, email us at [email protected]*
Thank you, as always, for your support and your patience.
* Please note if you are ordering from WA, our parcel delivery service has been severely impacted by flooding in NSW and VIC. We are doing our best to deliver orders as soon as possible, but it may take a bit longer for your goods to arrive. We sincerely apologise for any inconvenience this may cause.
Do you send orders overseas?
Unfortunately, we can’t deliver anywhere outside of Australia. Make sure you are viewing the website as an international visitor (scroll down to the bottom of the page and click on the Australian Flag icon to change), then please see ourstockist pagefor information on stores and online retailers local to you.
What are your COVID-Safe policies?
Cleaning and sanitisation: Our tables are thoroughly cleaned and sanitised between each booking. We also have access to a pretty great gin-botanical sanitiser, so you can use that throughout your visit. We also actively encourage social distancing for all our guests.
What are your trading hours?
Sun - Thu: 10.30am - 5.30pm (last drinks 5:15pm)
Fri - Sat: 10.30am - 9pm (last drinks 8:45pm)
Do you take bookings for tastings or drinks?
Absolutely! Find out more on how to book your 55-minute G&T&T tasting sessions in our mezzanine, or a table for drinks in the distillery door (90 minute seatings, maximum group size of 8) right here.
Our distillery door tasting bench runs from 10:30am to 5:15pm, 7 days a week. This is available to all walk-in groups. Larger groups (9pax and over) need to book in advance.
Do you do private events and corporate functions?
Yes, see ourGroup Bookings pagefor more information or contact us at[email protected].
What is your maximum group size?
If you’re looking to book a table in our Distillery, our largest tables can comfortably seat groups of 8. If you are wanting a table for more than 8, please call the distillery on 03 5962 2791. Larger groups, you can always look into one of ourDistillery workshopsranging from a G&T&T Tasting session to a Maker’s Session (where you get to make your own gin!).
Do you do tours?
Yes we do! From Monday to Thursday at 2pm, we offer a guided tour of our Healesville Distillery which takes you behind the portholes to see our gin stills, botanicals and solera of barrels. Then it's down to our bottling line, bar and everything in between. Tours are limited to 10 guests. See more details and book here.
Do you have food?
While we do serve up some light, gin-inspired snacks, if you’re after a bigger meal, we recommend checking out some of the other places in town. We’ve got some mighty tasty suggestions overhere.
Are you dog friendly?
Whilst we do have a dog friendly table, it is in high demand, so you will need to get in quick to make a booking. This table only has umbrella coverage. Please call 03 5962 2791 to discuss.
Are you kid friendly?
Our Healesville distillery is kid friendly. As our bar is prone to being exceptionally busy, and bar staff are frequently carrying hot and cold drinks to tables, we do ask that kids remain with their guardians at all times.
Do you have an outdoor area?
Yes, we do have an outdoor area. At present this area has minimal seating, and only umbrella coverage.
Do you have high chairs?
Yes, we have a limited amount of high chairs available.
Is your venue wheelchair friendly?
Yes, there is wheelchair access to all publicly accessible areas of the distillery.
What are your trading hours?
Our Gin Shop is open 11am-6pm daily.
Eileen's Bar is open from Wednesday and Thursday from 5pm-late, Friday, Saturday and Sunday from 3pm-late.
See here for more details on visiting us at our new Sydney home.
Do I need to book?
We currently have a booking system in place for bothEileen’s Barand allworkshopsin the Gin Lab. We accept walk-ins at Eileen's Bar if we have capacity.
How do I book in for a workshop at your Laboratory?
Visit ourWorkshop and eventspage to book. Our Cancellation Policy is a full refund 24 hours outside of the event.
How do I book for Eileen's Bar?
We have a booking system in place for Eileen's Barhere, but we accept walk-ins if we have capacity.
What is your maximum group size?
We accept bookings of up to 10 people in Eileen’s at the moment. Any booking over 6 people will incur a 10% service charge on their bill. Workshop sessions can fit a maximum of 25 people depending on the type of session.
Do you do private events and corporate functions?
Yes, we do. For an information pack, please contact us on[email protected].
Do you have food?
Indeed we do! Our menu features a handful of delicious Gin Snacks, perfect for grazing.
Is your venue wheelchair friendly?
Yes, there is wheelchair access to all publicly accessible areas of the Laboratory. The Gin Shop is accessible from street level on Crown St, while Eileen’s Bar and the Gin Lab can be accessed via lift on Fitzroy St.
Are you kid friendly?
Our venue does allow minors on premise in the line with government restrictions. However, anybody under the age of 18, must stay clear of the bar area and remain in the company of their responsible adult.
Do you have an outdoor area?
No, so unfortunately that means no furry friends either.
GENERAL ENQUIRIES
HEALESVILLE DISTILLERY ENQUIRIES
SYDNEY LABORATORY ENQUIRIES
AUSTRALIAN TRADE ENQUIRIES
NEW ZEALAND TRADE ENQUIRIES
USA & CANADA ENQUIRIES
Jen Bailey
Head of International Trade Marketing & Engagement